Guangxi Ricky Metal Products Co., Ltd (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rickyfactory.com (the “Website”).
Please read this Privacy Policy carefully. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website.
We reserve the right to make changes to this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website, with an updated “Last Updated” date. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.
1. Data Controller
The data controller responsible for your personal data is:
Guangxi Ricky Metal Products Co., Ltd
4th Floor, Haotian Plaza, No. 24 Changhu Road, Jianzheng Street, Qingxiu District, Nanning City, Guangxi, China 530028.
Email: info@rickyfactory.com
Contact Form: Via our Contact Us page (Link: https://rickyfactory.com/contact-us/)
2. Information We Collect
We may collect personal information that you voluntarily provide to us and non-personal information automatically collected during your visit.
A. Information You Voluntarily Provide:
This includes information you provide when you:
Use our contact forms, inquiry forms, or request a quote.
Communicate with us via live chat, email, or other messaging functions.
Participate in surveys, promotional activities, contests, or giveaways.
Subscribe to any non-paid newsletters or updates (if offered).
Submit reviews, comments, or other user-generated content.
The types of personal data you may provide include:
Contact Information:Your name, email address, phone number, company name, and job title.
Communication Content: The content of your messages, inquiries, and any files (such as images, drawings, specifications) you upload when contacting us.
Business Information:Your business address, industry, project details, and product interests.
Promotional Entry Information: Information required to enter a promotion (e.g., name, email).
B. Information Collected Automatically:
When you visit the Website, we and our third-party service providers may automatically collect certain information about your device and browsing actions. This may include:
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products or pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We collect this data using cookies, server logs, and similar technologies. Please see our “Cookies and Tracking Technologies” section below for more details.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
To Provide and Respond to Inquiries: To present our Website and its contents to you, to respond to your inquiries, provide quotes, and fulfill the purpose for which you provide the information (e.g., to process your product information request).
To Communicate: To communicate with you about our products, services, or your requests, including sending you administrative information, technical notices, updates, security alerts, and support messages.
To Improve Our Website and Services: To understand how our Website is used, diagnose technical problems, remember your preferences, and for testing, research, analysis, and product development to improve our Website, products, marketing, and user experience.
For Marketing and Promotions:To send you promotional communications about our products, services, and events that may be of interest to you, where permitted by law. To administer contests, sweepstakes, or promotions you choose to enter.
For Business Operations: To operate our business, such as for accounting, auditing, and other internal functions.
For Security and Fraud Prevention: To protect the security and integrity of our Website, business, and users, and to detect, prevent, or investigate potential security breaches or fraudulent activities.
To Comply with Legal Obligations:As necessary to comply with any applicable law, regulation, legal process, or governmental request.
4. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We typically rely on the following legal bases:
Legitimate Interests: The processing is necessary for our legitimate business interests, such as responding to your inquiries, improving our Website, promoting our products, and preventing fraud, provided that your interests and fundamental rights do not override those interests.
Contractual Necessity:The processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote you requested).
Consent:Where required by law, and in certain other cases, we may process your data based on your consent (e.g., for certain marketing communications). You can withdraw your consent at any time.
Legal Obligation:The processing is necessary for compliance with a legal obligation.
5. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share your information in the following limited circumstances:
Service Providers: We may share your data with trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, customer service, and marketing assistance. These parties are contractually obligated to use your data only to provide the requested services and to protect it in accordance with this policy.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be shared or transferred as a business asset.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may share your personal data for any other purpose disclosed to you with your consent.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information to improve your browsing experience.
What are Cookies? Cookies are small data files placed on your device. They help us remember your preferences, understand how you use our site, and serve relevant content.
Types We Use:
Essential/Strictly Necessary Cookies: Required for the Website to function. They enable core functionality like security and load balancing. You cannot opt-out.
Performance/Analytics Cookies:Help us understand how visitors interact with the Website (e.g., Google Analytics). They collect anonymous data.
Functionality Cookies:Allow the Website to remember choices you make (like your preferred language) to provide enhanced features.
Targeting/Advertising Cookies:Used to deliver ads more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.
Managing Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline or delete cookies. Please note that disabling cookies may affect the functionality of the Website. For more detailed control over third-party cookies, you can adjust your settings on platforms like the Google Ads Settings page.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill our business purposes, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the context and purpose of the data collection. For example, contact information from an inquiry is kept as long as necessary to process the inquiry and for a reasonable period afterward for follow-up and business relationship management, unless you request its deletion.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These include encryption (SSL), secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
9. International Data Transfers
Our company is based in China. Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. For transfers of personal data from the EEA, UK, or Switzerland to countries not deemed to have an adequate level of data protection, we rely on approved data transfer mechanisms, such as Standard Contractual Clauses.
10. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data:
Access & Portability: Request access to or a copy of the personal data we hold about you.
Correction:Request correction of any inaccurate or incomplete data.
Deletion:Request deletion of your personal data under certain circumstances.
Restriction/Objection: Request restriction of processing or object to our processing of your personal data (e.g., for direct marketing).
Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
11. Third-Party Links
The Website may contain links to third-party websites, plug-ins, or applications (e.g., social media buttons). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
12. Children’s Privacy
Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with data, please contact us. If we learn we have collected data from a child under 16, we will delete it promptly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Guangxi Ricky Metal Products Co., Ltd
Address: 4th Floor, Haotian Plaza, No. 24 Changhu Road, Jianzheng Street, Qingxiu District, Nanning City, Guangxi, China 530028.
Email: info@rickyfactory.com
Contact Form:Via our Contact Us page (Link: https://rickyfactory.com/contact-us/)